80%
Reduction in pimples by week 6
93%
Reduction in existing irritation by week 6
3
Days to see statistically significant results*
RESET DUO - BEGIN STEP 0
The starting point your skin’s been missing.
✔️ Your Routine’s Missing Link – The right way to exfoliate acne-prone skin. Use it solo or supercharge your routine - your clearest skin starts here.
✔️ Get acne under control in as little as 2-8 weeks
✔️ Stop breakouts before they even start with patented anti-bacterial ingredients
✔️ Formulated by Former President of the Australian Society of Cosmetic Chemists; 50 yrs formulating · 16 peer-reviewed papers · 4 patents
✔️ Tested on real users for real results. All before and after photos are from using this product alone.
✔️ 60-day clearer-skin guarantee — love it or we'll refund you.
“It’s not Step 5. It’s Step 0 — where clearer skin begins. The ideal starting point for anyone with acne." - Former president of the ASCC

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Step 0 Stories: From Overwhelmed to Clear.
This is our promise
We’re not designed to be everything — we’re designed to be the first step your skin actually needs.
Consistent, dependable results.
Real solutions and not skincare trends.
Use us and every product after works harder.
Designed to simplify, not upsell.
ISOOSI
THEM
Clinically crafted
Targets the root of acne
Patented, anti-bacterial and synergistic ingredients
Fast acting, visible results
Quick 10-minute routine
Long-lasting clear skin
CLEARER SKIN, 2 STEPS.
SURFACE
A powerful, fast-acting AHA exfoliant that removes dirt, oils and free radicals from the top layer of skin and opens and cleans pores, allowing access to the root of acne.
DEEPER
A potent multitasker with patented anti-bacterial Oligopeptide-10, synergistically blended with salicylic acid, inhibits acne at its root whilst deeply hydrating.
Faces After Step 0
FAQ
What is double exfoliation?
Double exfoliation is a process of using two different exfoliation methods to reach the root of acne bacteria.
Acne bacteria resides below the surface of your skin so just using surface-level products won't work at combating the cause and will lead to minimal, unsatisfied results.
How does it all work?
You use SURFACE first which is our ACNE PREP. You only need a pea sized amount. Once you cleanse, pop on SURFACE and let it sit for 10 minutes to activate. Gently wash off with luke warm water and apply DEEPER and you're done.
Pro tip: pop SURFACE on then hop in the shower. Wash it off once you're done your shower.
Will this strip or dry my skin?
Absolutely not! Whilst it is a two part exfoliation, we have expertly formulated our products with deep nourishing properties, so it is a potent multitasker that inhibits acne at its root whilst deeply hydrating skin. This builds a strong skin barrier, which promotes long-lasting clear skin.
Where does this sit in my routine?
Formulated by former renowned ASCC president, these two products are designed as a deep exfoliation and hydration treatment and, therefore, are to be used at night twice a week. On these nights, use nothing but us and make sure you apply SPF the following morning.
How long does it take?
Domestic
Standard: 4-7 business days
International
standard: 10-15 business days
We do offer express shipping Australia wide on our individual products and the lead time is 2-4 business days.
Do you ship international?
Absolutely we do!
Is shipping free?
If you purchase our bundle, national shipping is free. Individual products will incur a standard shipping fee.
We currently are unable to offer free international shipping.
Can I track my order?
Absolutely! You will receive a tracking code.
Can I change or cancel my order?
Once your order has been placed, we are unable to cancel or make changes.
How will I know my order has been shipped?
You will receive an email with tracking information the moment your order is processed.
How does your 60-day money back guarantee work?
In order to be eligible for your 60-day money back guarantee, you must have used the products for at least 60 days (8 weeks equivalent). You must supply weekly progress photos with date stamps from weeks 1-8 as well as your proof of purchase.
To start a return, you can contact us at info@isoosi.com.au. Please note that returns will need to be sent to the following address: PO BOX 1028 Elsternwick 3185 VIC. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note that the customer is responsible to pay for postage and that they solely assume any risk of lost, theft or damaged goods during transit and therefore we advise that customers insure their parcel. ISOOSI will not be responsible for parcels lost or damaged in transit if the customer chooses not to insure.
You can always contact us if you have any questions at info@isoosi.com.au
Do you accept exchanges?
Unfortunately we don't. Please return your item unused and in its original condition and if your return is accepted, you will be issued a refund.
You can then make a separate purchase for the new item.
What if my item is damaged or faulty?
Please contact us immediately if your order is defective, damaged or if you received the wrong item, so our customer service team can correct the issue.
When will I receive my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. It can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@isoosi.com.au
How can I work with your brand?
If you would like to partner with us, please send an email to info@isoosi.com.au
What is double exfoliation?
Double exfoliation is a process of using two different exfoliation methods to reach the root of acne bacteria.
Acne bacteria resides below the surface of your skin so just using surface-level products won't work at combating the cause and will lead to minimal, unsatisfied results.
How does it all work?
You use SURFACE first which is our ACNE PREP. You only need a pea sized amount. Once you cleanse, pop on SURFACE and let it sit for 10 minutes to activate. Gently wash off with luke warm water and apply DEEPER and you're done.
Pro tip: pop SURFACE on then hop in the shower. Wash it off once you're done your shower.
Will this strip or dry my skin?
Absolutely not! Whilst it is a two part exfoliation, we have expertly formulated our products with deep nourishing properties, so it is a potent multitasker that inhibits acne at its root whilst deeply hydrating skin. This builds a strong skin barrier, which promotes long-lasting clear skin.
Where does this sit in my routine?
Formulated by former renowned ASCC president, these two products are designed as a deep exfoliation and hydration treatment and, therefore, are to be used at night twice a week. On these nights, use nothing but us and make sure you apply SPF the following morning.
How long does it take?
Domestic
Standard: 4-7 business days
International
standard: 10-15 business days
We do offer express shipping Australia wide on our individual products and the lead time is 2-4 business days.
Do you ship international?
Absolutely we do!
Is shipping free?
If you purchase our bundle, national shipping is free. Individual products will incur a standard shipping fee.
We currently are unable to offer free international shipping.
Can I track my order?
Absolutely! You will receive a tracking code.
Can I change or cancel my order?
Once your order has been placed, we are unable to cancel or make changes.
How will I know my order has been shipped?
You will receive an email with tracking information the moment your order is processed.
How does your 60-day money back guarantee work?
In order to be eligible for your 60-day money back guarantee, you must have used the products for at least 60 days (8 weeks equivalent). You must supply weekly progress photos with date stamps from weeks 1-8 as well as your proof of purchase.
To start a return, you can contact us at info@isoosi.com.au. Please note that returns will need to be sent to the following address: PO BOX 1028 Elsternwick 3185 VIC. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please note that the customer is responsible to pay for postage and that they solely assume any risk of lost, theft or damaged goods during transit and therefore we advise that customers insure their parcel. ISOOSI will not be responsible for parcels lost or damaged in transit if the customer chooses not to insure.
You can always contact us if you have any questions at info@isoosi.com.au
Do you accept exchanges?
Unfortunately we don't. Please return your item unused and in its original condition and if your return is accepted, you will be issued a refund.
You can then make a separate purchase for the new item.
What if my item is damaged or faulty?
Please contact us immediately if your order is defective, damaged or if you received the wrong item, so our customer service team can correct the issue.
When will I receive my refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. It can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@isoosi.com.au
How can I work with your brand?
If you would like to partner with us, please send an email to info@isoosi.com.au