isoosi skincare model waiting

Shipping

Australia

All our Let's Break Up Bundles include free shipping Australia wide.

For our individual products, standard domestic shipping is $11, express is $13.

New Zealand

Standard: $15

International

Standard: $20

Australia

Standard: 4-7 business days

Express: 2-4 business days

New Zealand

Standard: 5-8 business days

International

Standard: 10-15 business days

ISOOSI offers tracking with every purchase. You will receive a tracking code.

Once your order has been placed, we are unable to cancel or make changes.

You will receive an email with tracking information the moment your order is processed.

RETURNS

We have a 30-day return policy.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@isoosi.com.au. Please note that returns will need to be sent to the following address: PO BOX 1028 Elsternwick 3185 VIC. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that the customer is responsible to pay for postage and that they solely assume any risk of lost, theft or damaged goods during transit and therefore we advise that customers insure their parcel. ISOOSI will not be responsible for parcels lost or damaged in transit if the customer chooses not to insure.

You can always contact us for any return questions at info@isoosi.com.au

Unfortunately we don't. Please return your item unused and in its original condition and if your return is accepted, you will be issued a refund.

You can then make a separate purchase for the new item.

Please contact us immediately if your order is defective, damaged or if you received the wrong item, so our customer service team can correct the issue.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. It can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@isoosi.com.au